Personalized Care as an Independent Pharmacy

Personalized care creates a sense of home to members of the community. 

Through personalized patient care, independent pharmacies can differentiate themselves from the chains. By showcasing patience in listening to patients’ concerns and questions, fully understanding their individual needs, providing counsel, and offering additional services, independent pharmacists have many opportunities to create personalized experiences and relationships with their regular customers. 

Services that can enhance community members’ experience in your independent pharmacy could include: 

  • Home delivery: If you have patients who do not drive or simply need a more convenient way to receive their prescriptions, delivery is a great, personable way to enhance their experience.
  • Medication Adherence Programs: Help your regular patients stay on track with reminders, refill synchronization, and educational resources.
  • Comprehensive Medication Reviews (CMRs): Review medications with patients to determine any potential side effects or adherence issues.
  • Testing & Immunizations: Offer flu and COVID-19 testing, as well as vaccines to your patients.

 

EPIC Rx provides assistance with these types of services and more to support you as an independent pharmacist. Our member-owned and operated buying group gives you access to resources to stock your pharmacy and receive prescription drugs at a negotiated price. Our buying group members also have access to discounts through our EPIC Rx Flu Program and our very own vendor catalog!

EPIC Pharmacy Network (EPN) provides reconciliation services, audit assistance, and more to ensure your time and energy are serving your patients. Our EPN Clinical Programs department also offers additional programs and resources for you and your patients. EPN members have access to educational resources, legislative advocacy, and tools to better assist their communities! 

As an independent pharmacist, you serve as a resource and a familiar, friendly face to your community. Other ways to increase the personability of care could be outside of the pharmacy. Attending or sponsoring community events, speaking at local schools, and being active on social media are all ways to show up for your patients! 

Learn more about how EPIC Rx and EPN can support you to improve your independent pharmacy’s personalized patient care today!